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Glossary is a collection of project related words and terms, along with their definitions, descriptions and characteristics in the project context. Glossary is a very useful tool to have, especially in cross-border projects in which it is common to have miscommunication due to members using project related terms interchangeably. Each word in the glossary contains the definition of the word in English, German and Danish, and then the description and characteristics in English.

Throughout the project development process, the important project related terms can be documented, which forms the glossary of the project. The glossary can be revisited when and where misunderstanding or miscommunication occurs, in order to make sure everyone is on the same page, especially during project meetings or case study meetings.

You can use various methods to develop the glossary together with the project partners, for example, during one of the project partner meetings, we tried interactive games to make the words familiar for everyone and to add new words to it in order to avoid miscommunication. These methods turned out to be very effective in reaching the main aim of the glossary, which is knowledge transfer. Here are some of the methods we used:

A statement of the steps that need to be taken to achieve a particular goal or objective is called an action plan. (Collins English Dictionary, (n.d.))
A detailed set of instructions to follow in order to solve a problem or achieve something. (Cambridge Dictionary, (n.d.))

Attitude can be defined as a settled way of thinking or feeling about something.
Viewpoint, frame of mind, way of thinking, way of looking at things, standpoint, inclination, approach (Oxford English Dictionary, (n.d.))